First time dealing with C.A. I was looking for plant that can coexist with my spiders in relatively high temperature and high humidity environment. Hit the 10, that plant came healthy and overrun my expectation a little. Big thanks guys 💪🏻
Issue with cork LED lid, asked submit a video of it not working and email stated that I had to new brand new battery’s!! Battery’s aren’t the issue it’s the connectors that aren’t connecting with the battery’s.
I love my terrarium garden. It arrived very quickly and in excellent condition. I have had many nice comments
Hi Janet, Thank you for your positive review! We are thrilled to hear that you love your assembled terrarium and that it arrived quickly and in great condition. We hope you continue to receive many compliments on it. Happy growing. Katie
Everything needed to create a nice looking Terrarium even for a novice. Good instructions although some images/videos would have been a great addition.
Hi Russell,
Thank you for your positive review! We're glad you found everything you needed to create a beautiful terrarium. Just a heads-up—we do include a video guide with the order! If you have any suggestions for extra info in the video, we'd love to hear them. Your feedback helps us improve!
Best regards,
Katie
It came with broken lid which is taking 4 weeks for them to replace.
Hi Leticia,
We’re truly sorry about the broken lid and the delay in getting a replacement to you. We completely understand how frustrating this must be and sincerely apologize for the wait. Unfortunately, the size you need is currently out of stock, but we’re doing our best to send it as soon as it becomes available. In the meantime, we've also offered a refund for the lid if you’d prefer not to wait—please let us know how you'd like to proceed. We truly regret the inconvenience and appreciate your patience.
All the best,
Katie
Bought for my grandson. He and I put it together and he really enjoyed it. He had been trying to make his own in a jam jar! He is very proud of his handiwork.
Thank you. All arrived fresh.
Hi Jackie,
Thank you for leaving such a lovely review for our DIY Terrarium Kit. We're so happy to hear that your grandson enjoyed putting it together and that he's now the proud owner of his very own garden in a bottle. We're glad we could help make his gardening dreams come true! Thank you for choosing our product and we hope he continues to have fun with his new terrarium.
Happy growing! :)
Katie
The 'London' Absolutely lovely. Beautifully packaged for transport. Just great. Highly recommended.
Hi Mary,
Thank you so much for taking the time to leave such a lovely review for our XL ready-made terrarium, the 'London'. We are delighted to hear that you found it beautiful and that it was packaged well for transport. We truly appreciate your recommendation and we hope to see you again in the future.
Best regards,
Katie
Used the moss for a terrarium workshop at our sports centre, it arrived healthy and fresh with good protection, and very good quality bun moss, overall a very good product.
Hi Zach,
Thanks for leaving a review for our live bun & carpet moss mix. We are so glad to hear that you were happy with the quality and freshness of the moss, and that it was perfect for your terrarium workshop. Thank you for choosing us and we hope to see you again soon!
Katie
Delighted with my terrarium kit. Excellent quality. The instructions were clear, the box was well-packed. Would definitely recommend
Hi Clare, Thank you so much for your excellent review! We are thrilled to hear that you are delighted with your terrarium starter kit. Thank you for recommending our shop and kit. Happy terrarium-making! - Katie
Ready-made terrarium H: 22 cm | 'Berlin'
Hi Sharon,
Thank you for your review! We are glad to hear that you are enjoying our ready-made terrarium
Have a great day!
Katie
Bought as a gift. They loved it. My only criticism is I that I ordered it for a specific date (day before the birthday) for it to arrive 5days before so had to open to ensure the plants were ok
Hi Kirsty,
We're so glad to hear that your gift was loved! We apologize for any inconvenience caused by the early arrival of the terrarium. We'll look into this to see what happened. If you have any concerns about the plants, please don't hesitate to reach out to us. We're here to help!
Katie
Having received a planted up Terainium for a Christmas present I was inspired to have a go myself. The kit I received was excellent and it arrived well within days of my order.
Hi David,
We're so glad to hear that you enjoyed our set of terrarium plants and moss. It's always exciting to see more people getting into the world of terrariums! We're happy to have been able to provide you with a great product and quick delivery. Happy terrarium building! Katie
Lovely glass, clear instructions, everything well packaged and fun to put together, great customer service too
Hi Joel, thank you for your lovely review! We're so glad you enjoyed putting together your terrarium kit from our terrarium shop. Happy terrarium making! Katie
Incredibly well packed, with the tree secured well. Looks amazing and can’t wait for it to develop. Thank you.
Ordered a teardrop terrarium. Its gorgeous but the the lid is massively small. There is a 1 cm gap. When I contacted customer services they said a gap is fine healthy for the plants. Not sure they understand what a closed terrarium is. Asked me to return the item, pay for the postage and if it breaks in transit no refund. Complete joke.
Hi Victoria,
We’re sorry to hear that you’re not satisfied with the glass container for your terrarium. Since all our glass containers are mouth-blown, small variations can occur, which may result in minor gaps between the glass and lid. However, terrariums don’t need to be airtight for plant health. We reached out to request a photo of the gap to better understand the issue but didn’t receive a response. We also offered the option to return the product. If you’d like to discuss this further, we’d be happy to help—please don’t hesitate to get in touch.
Best regards,
Katie
I love my terrarium. My husband bought me a voucher for my 40th! I decided on this one. I used the qr code to follow the online video. It looks stunning. All simple step by step instructions. I added the LED light too. Love love love. xx
Hi Fiona, Thank you so much for taking the time to share your experience with our terrarium shop and our closed terrarium kit. We're thrilled to hear that you love your terrarium and that our online video and instructions were helpful for you. The LED light is a great addition as well! We hope you continue to enjoy your terrarium for years to come. Happy planting! :). Katie
DIY Terrarium Kit with Jar and Plants | Bottle Terrarium Kit | 'Porto'
Hi Toby, Thank you for your review. Enjoy your garden in a bottle :). Katie
My container had 3 defects, two very minor (bubble and a line/scratch) but the third was significant and I think those really needed mentioning, for me it was not worth the discount. This defect was that the base was not flat so it rocks, very noticeable when empty, slightly less when full but it still does not sit flat on a surface. So I didn’t feel this was worth it and had I know would have bought a full price one.
Hi Miranda, Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the defects in your container. We strive to provide accurate information about our products, and we will definitely take your feedback into consideration. We appreciate your honest feedback and hope to have the opportunity to provide you with a better experience in the future. Best wishes, Katie
Delighted with my leca balls, great for drainage in terrariums and my house plants. Customer support is also great if you have any questions about the products you want to order.
Hi Marie, Thank you for your kind review! We're thrilled to hear that our clay pebbles are working well for your terrariums and house plants. Happy planting! Katie
Delighted with the cork lid, it was just a bit too big for my terrarium but I managed to trip it down slightly. Bit fiddly but it now fits securely with piece of twine tied around rim to finish it off. The light gives a lovely warm glow and I now have the freedom to place it in different places without the worry of lighting.
Hi Marie, Thank you for your review! We're glad to hear that you are pleased with the LED cork lid for your terrarium. The warm glow of the light is definitely a great addition. Happy growing. Katie
I recieved a 26cm terrarium as a gift for Christmas and sent for plants for it, I am delighted with the plants and have enjoyed making my arrangement in the terrarium.I think it looks great with the plants and some moss .
Hi Shirley, Thank you for taking the time to leave such a lovely review. We are thrilled to hear that you are delighted with our set of terrarium plants and moss. It's great to know that they helped you create a beautiful arrangement in your garden in a glass. Thank you for choosing our products and happy terrarium gardening! Katie
Beautiful cushion moss. Arrived quickly, carefully wrapped and packaged. Looks great in my terrarium.
Hi Yvonne, Thank you for your kind review! We are thrilled to hear that the cushion moss arrived quickly and was carefully packaged. We're glad it looks great in your terrarium. Happy terrarium making! Katie
Bonsai Ficus Ginseng is very unusual, lovely addition to a terrarium.
Very healthy plant.
Hi Yvonne, Thank you for your review! We are glad to hear that you are enjoying your Ficus Bonsai Tree. It's definitely a unique and beautiful plant to add to any terrarium. Thank you for choosing our product. Happy growing. Katie
I really like the Meteor Stone but was surprised it was just one lump. I probably didn't read the description correctly. I will buy again for my next Terrarium but be pay more attention.
With plenty of garden outside it is great to grow these miniature, almost self-sufficient, gardens indoors. Tropical Glass are by far the best company to deal with - excellent service, lovely plants and great accessories.
