Shipping
Royal Mail - £4.50
DPD - £5.99
If you live in the below areas, please get in touch with us, so we can check with the courier how much the postage is. Your order may be delayed if you do not contact us before making an order.
AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY (ALL), HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL) Isle of Man (ALL) Isle of Wight (ALL) Northern Ireland BT (ALL) Jersey JE (ALL)
Our dispatch time is 2-3 working days, Monday through Friday.
With Royal Mail, delivery takes 2-4 working days, while DPD takes 1-2 working days.
Deliveries by Royal Mail and DPD take place between Monday to Friday.
At this moment, we only ship within the United Kingdom.
Our ready-made terrariums are delivered to selected postcodes in London. View more here.
We're sorry your order didn't arrive as expected! Although we do our best to wrap and protect the plants and glass we send, occasionally damage can occur when sending delicate products through the postal system.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate and fix the problem. Please provide us with photographic evidence of receiving your order.
How to report damage:
- take a photo of the damaged package
- take a photo of the internal damage (item still damaged in the package broken, if possible.
- take a photo of the damage to the item.
- take a photo of the packing slip
- send the proof photo evidence along with the photo of the packing slip to info@tropicalglass.co.uk
Please note that damage must be reported within 48 hours of receiving the package. Tropical Glass London does not accept damage liability for issues reported over 7 working days from the point of delivery.
We want to make this right! Please send your order number a photo of the incorrect item to us and a packing slip. We will be in touch shortly with the next steps.
Orders
We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped or prepared to be shipped. If you'd like to update or cancel your order, please email us and we'll see what we can do!
We'll be happy to do so. Add your personalised message at checkout and we’ll include it in your delivery.
Sure! Simply choose in-store pickup at checkout. You'll receive an email when your order is ready for collection.
Returns
We accept returns up to 14 days after delivery if the item is unused and in original condition, and we will refund the order amount minus the shipping costs. Plants are non-refundable.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@tropicalglass.co.uk. If your return is accepted, we will send you instructions on how and where to send your package.
You will be responsible for the shipping costs in returning your item. Shipping costs are non-refundable. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
Items returned to us without first requesting a return will not be accepted.
Due to the nature of these items, the following items cannot be returned, exchanged or refunded unless they arrive damaged or defective:
- Custom or personalised orders
- Perishable items (such as plants or flowers)
- Items on sale
If you have any questions about returns, please feel free to contact us.
Unfortunately, sale items are not eligible for return or exchange.